Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders or material delays in production, we will notify you promptly by email.
Shipping Methods and Carriers
We primarily ship small products from the Shopify store via USPS. However, because we manufacture custom items of various sizes and weights, UPS may be used for larger or bulkier shipments.
Unless otherwise specified by the customer, UPS Ground Service will be used for standard shipping.
If you prefer a different carrier or shipping method, please contact us before placing your order so we can accommodate your request.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates are based on package weight, dimensions, and destination.
We occasionally offer free shipping promotions, which will be clearly stated on our website.
Insurance
No shipping insurance is automatically included in your order.
If you would like to add shipping insurance, please specify this at the time of purchase. We are not responsible for lost or damaged packages once they have been transferred to the carrier unless insurance was added to your order.
Domestic Shipping ONLY
We currently ship to addresses within the United States.
We DO NOT SHIP internationally.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected timeframe, please reach out to us at contact@evolventdesign.com. We’ll assist you in filing a claim with the carrier if insurance was purchased.
Without insurance, we cannot guarantee compensation for lost or damaged shipments.
Contact Us
If you have any questions regarding your order or shipping details, please contact us at:
contact@evolventdesign.com